For items that you have not downloaded, but have purchased within 3 months of the original purchase, you will be eligible for a refund.
As per the refund policy, you should receive a response within five business days. In the case of not receiving a response within that timeframe, you can raise a dispute as well, whereby the Help Team will assist you further.
How to request a refund?
If you wish to request a refund, then your request must meet the Envato Market Refund Rules. You can follow the guide available on the website.
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